Au999 Terms and Conditions — Know before you play

Au999 is an internationally licensed online gaming platform operating legally. It offers users a full range of services including online casino games, Sports Betting, Live Casino, and more.

Au999 reserves the right to update these terms and conditions at any time. Any changes will be announced on the site with the effective date noted. Continued use of the site after changes take effect constitutes acceptance of the updated terms.

• Use au999's services for personal entertainment purposes only.
• Using au999's services for commercial purposes is strictly prohibited.
• Users in countries where au999 is prohibited by law will not be permitted to access the service.
• All content on au999 is the intellectual property of au999.

To create an account on au999, you must meet the following conditions. Each person may hold only one account — if multiple accounts are found belonging to the same individual, au999 reserves the right to close them and any deposited funds may be forfeited.

• You must be 18 years of age or older.
• You must provide accurate and truthful information at the time of registration.
• Only one account may be opened per email address.
• A national ID card or passport may be required to complete KYC verification.
• Keeping your password secure is your responsibility; au999 will never ask for your password.

Au999 offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming. Full details of au999's bonus policy are set out below.

• The welcome bonus applies only to new members on their first deposit.
• Each bonus has a set wagering requirement — typically 15–30 times the bonus amount.
• Bonus amounts must be used on eligible games; not all games qualify for bonuses.
• Bonuses are generally valid for 7–30 days; any unused bonus will expire at the end of the validity period.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Au999 reserves the right to modify or cancel any promotion at any time.

Deposits and withdrawals on au999 can be made via bKash, Nagad, and other local payment methods. All payment activity is handled through secure, encrypted channels.

• The minimum deposit amount may vary depending on the payment method.
• Withdrawal requests are typically processed within 24–72 hours.
• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals must be made through the same method used for the original deposit.
• Au999 may place a hold on payments for suspicious transactions until verification is complete.
• Minor discrepancies may occasionally occur due to fluctuations in currency exchange rates.

All game outcomes on au999 are determined by RNG (Random Number Generator) technology, which is regularly tested and audited by independent third parties. au999 ensures a fully fair and transparent gaming environment.

• The rules for each game are detailed on its respective game page.
• If a game is interrupted due to a technical issue, au999 may void that round.
• Au999 is not liable for any losses caused by network issues.
• Any winnings from a game may be voided if a software error is found.
• In Live Casino games, the dealer's decision is considered final.

The following activities are strictly prohibited on the au999 platform. Violations will result in account closure and deposited funds may be forfeited.

• Creating multiple accounts or using another person's account.
• Bonus abuse or bonus hunting activities.
• Money laundering or conducting illegal financial activities.
• Attempting to hack or gain unauthorized access to au999 systems.
• Using any software or bots during gameplay.
• Fraudulent or deceptive conduct toward other players.
• Insulting or threatening au999 staff.
• Registering an account with false information.

Au999 treats the protection of your personal information as its highest priority. Under au999's privacy policy, your data is never sold or transferred to third parties.

• Your information is used solely to improve our service and to meet legal obligations.
• All data is secured with 256-bit SSL encryption.
• Au999 uses cookies — see our privacy policy for full details.
• You have the right to request deletion of your personal data.

For more details, visit our Privacy Policy Read.

Au999 may close or suspend an account under the following circumstances.

• In cases of Terms & Conditions violations.
• Failure to complete KYC verification or provision of false information.
• Extended periods of inactivity (typically 12 months).
• At the member's own request for self-exclusion.
• In compliance with a legal directive or order from a regulatory authority.

Au999 believes gaming should be purely a source of entertainment. We actively promote responsible gaming practices and provide support to members who need it.

• Deposit Limit: Set your own weekly or monthly deposit limits.
• Self-Exclusion: You can temporarily close your account for a set period.
• Reality Check: You will receive reminders about your playing time at set intervals.
• Cooling-off period: take a break of anywhere from 24 hours up to 6 weeks.

For more details, visit our Responsible Gaming View page.

If a dispute arises between au999 and a member, please contact au999 customer support in the first instance. au999 is committed to reaching a fair and timely resolution.

• Step 1: Contact au999 customer support with your complaint — responses are generally provided within 48 hours.
• Step 2: If the issue persists, submit a formal written complaint.
• Step 3: If unresolved, the matter will be referred to an independent mediator.
• Au999's decisions are generally final, though an appeals process is available.